Refund policy

Polaryx Returns & Refund Policy

At Polaryx, we want you to feel confident when shopping with us. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, cables, and any free items included with the order.

To start a return, you can contact us at contact@polaryxworld.co.uk.

For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged in return transit.

Once we receive and inspect your returned item, we will confirm whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days of receiving the returned item.

You can always contact us for any return questions at contact@polaryxworld.co.uk.

Damages and issues

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos or details of the issue. Where the issue is confirmed, we will offer a replacement, repair, or refund and cover the reasonable cost of return postage.

Original standard delivery charges will be refunded where required by law. Any upgraded express delivery charges may not be refunded unless the item is faulty, damaged, or incorrect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refund

If your item is returned unused, complete, and in resaleable condition, we will issue a full refund of the product price. If the item has been used beyond reasonable inspection, is damaged, missing accessories, or returned without its original packaging, we may apply a partial refund or refuse the return where appropriate.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@polaryxworld.co.uk.